FAQ

PRODUCTS 

 

Where do your new clothes come from?

 Our number one goal at Mini-Cycle is to offer durable clothes that will last for many years. We are in constant search for the best quality as we guarantee to buy back everything and want to make sure items come back to us in the best state possible. 
We also try to prioritize local production where we can so we can gain more knowledge as to how and in which conditions our pieces are made. 
In general, the pieces that we are able to find that follow those criteria are rare. For this reason, we have pieces that come from Canada and USA and Europe in most cases. 

 

What are your products made of?

In most cases, the products we carry are made with natural fibres if they are worn directly on your children's skin. Outerwear, swimwear and footwear could exceptionally made with man-made fibre such as recycled PET bottles polyester. 
We care deeply about the natural world and we want to make all our pieces will decompose quickly in their end-of-life. 
As we also put a lot of emphasis on the durability of our pieces, we try to select pieces that are made with the most durable fabrics such as organic cotton, pima cotton, linen, hemp and natural rubber. 

 

What does "Rescues" mean?

In an ever-growing effort to decrease fashion waste, Mini-Cycle put in place a “Rescue” program. This program aims at valuing over-stock, defective and out of season items and thereby minimise fashion waste as well as make durable fashion items more accessible financially to all. 
Rescues feature items that were bought back from our official vendors or closing boutiques. For instance, when brands over produce, we obtain the lowest possible price for their overstock items and pass the savings on to you! Typically, these items will be in season or from the past couple seasons. 
This gives us the opportunity to offer a wide range of prices to our community and allow everyone to participate in the Mini-Cycle. 

 

How do I know if a product is new? 

When a product is preloved, it will have the term "Re-Cycle" in its title. See example below - 

Preloved: Re-Cycle Yellow Romper

New: Yellow Romper. 
 

Are your pacifiers new?

Yes. We do not resell hygienic items such as pacifiers, underwear, teethers, etc. 
 

SHIPPING

 

What's paid for?

We pay for Canada and USA shipping on orders over $95. We also pay for shipping from you to Mini-Cycle (Canada and USA) for your trade-ins (when you sell back $200 in original retail value or more). 

 

Why is free shipping not working?

We offer free shipping on all Canadian and US orders that reach $95 after discounts and before taxes.

 

Can I simply come pick up my order?

Yes! We now have a showroom within our offices located in Saint-Henri, Montreal. 
Simply select "Local Pickup" at check out. You will then receive within 24 business hours a "Ready for Pick Up confirmation" with our hours of operations and location info. 
 

How much is shipping for orders below $95?

For Ontario and Québec, cost is $9 CAD with Purolator (1 to 5 days) and $10 CAD and up for Purolator Express (1-2 days).
For all other Canadian provinces, cost is around $12 to $15 CAD.
For USA and International orders, cost will depend on weight and destination and shipping carrier selected.

 

Where do you ship from and will I pay duties?

We ship from MONTREAL, Canada. No duties will need to be paid on all Canadian orders. 
As we use USPS directly from the USA, no duties or additional taxes will be added on USA orders.
Duties may be added to your international order. We suggest you check with your import country regulations to know what to expect. 

 

How long will it take to get my order?

All orders are processed within 48 business hours. 
Shipping to Ontario and Québec provinces takes normally 1 day but allow up to 5 business days for remote areas.
Shipping to all other provinces takes approximately 3 to 10 business days (COVID-19 may extend this timeframe).
Shipping to the USA is typically 2 to 5 business days (add a few days for remote areas).
Internationally *outside of Canada and USA* takes approximately 5 to 22 business days.

 

What shipping carriers do you use?

As a default, within Canada, we use Purolator* (ON & QC) and Canada Post* (other provinces). Default shipping for the USA is USPS*.
If you require your items urgently, please select the fastest option available to you at check out (not the free option).
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method at checkout.
*We reserve the right to select any type of carrier when free shipping is applied. 

 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please refer to our Shipping Rubric for more information.

  

TRANSACTIONS

 

Is there a first purchase discount code?

Yes. We offer a courtesy 15% off on all first orders. The code is CHECKOUT15.  

 

Can I merge my orders?

Yes. Please add the following item to your cart to merge your orders: Merge to Reach Free Shipping

Please note that this is NOT a free shipping code. It should only be used to merge your orders. Your orders will then be shipped for free once you reach the $95 (after discounts and after taxes) free shipping threshold. 

 

Can I return my product(s)?

Our goal is to offer products that you will love and use. Hence, if you do not like your chosen items, the fit is not right or any other reason, we’re happy to help.
Refer to our Returns Rubric for more information on our return policy and how the process works.

 

Can I get a price adjustment?

Yes, we offer a one-time price adjustment if an item is marked down within seven (7) days of your order date. Simply send us an email message at support@mini-cycle.com within the seven (7) day window. 
We'll refund you the difference in your original form of payment. 
We also offer price matching. Please send us an email if you desire to explore that option. 

 

What currency do you use?

Mini-Cycle's operations are in Canada; hence its platform was built originally in CAD. If you are shopping in a different country, the currency should change and show the prices based on your location. If you are not sure, please use the currency switcher located at the very bottom of any page. 

 

Will I be charged a currency conversion fee?

If you are buying in a different currency, you may be charged a foreign currency fee by your bank. Mini-Cycle cannot be held responsible for such fees. 
We suggest selecting your home currency to avoid this issue. I.e. if your credit card is in USD, select the USD currency.
Currently we offer the following currencies: AUD, CAD, EUR, GBP, JPY, USD.  

 

BUY-BACK PROGRAM

 

How does your buy-back program work? 

Please refer to the how it works page to understand our business model or the sell your clothes section to get more information on how to sell your clothes. 
  

How does it work to trade-in my Mini-Cycle items that don't fit anymore?

We guarantee to buy back all pieces bought previously from us in the past 2 years. There is no need to get them pre-approved. Simply visit this link to get your free shipping label.
After 2 years, the items need to be pre-approved at recycle@mini-cycle.com
For more information about Trade-Ins, refer to our Mid-Cycle section.

 

Do you purchase pieces bought elsewhere? 

Mini-Cycle is a circular economy type of business model. The idea in the long run is to only buy back items previously bought from us to make second hand buying and selling more efficient. 
However, until further notice, we do accept pieces bought elsewhere. 
Pieces previously bought from us are approved automatically. Pieces bought elsewhere need to be pre-approved. Visit the following page to learn more on how to sell your clothes. 

 

Which brands do you buy back?

For a limited period, we accept clothes that were purchased from other stores.
Mini-Cycle only purchases mid to high-end brands and-or independent brands. Please refer to the online store to gauge the type of clothing we typically purchase. Unfortunately, we do not buy fast fashion brands such as Carter's, George, Old Navy, Gap, Zara, etc.
If you have clothes that you would like to sell, please send us an email at recycle@mini-cycle.com

 

Are there any items you currently do not accept?

Yes. We do not accept hygienic products (ie. underwear, pacifiers, etc), baby carriers (except slings), toys, dirty or damaged shoes and socks, fast fashion items and items worth less than $20 new.